Exchange & Return

We want you to be completely happy with your purchase

Please check it as soon as possible after receipt and please do not open accessories before checking the main item(s) for size. Where stockings form part of a costume, outfit or lingerie set then please do not open stockings until you are sure that you intend to keep the item that they are part of. If, for any reason, you are not completely happy with your purchase then we will gladly exchange or return it subject to this returns policy. Free 365-day returns. Return anything for any reason for up to a year after you bought it. We'll give you a replacement or a full refund.

 

WE PROMISE THE ITEM(S) YOU ORDER WILL FIT RIGHT OR EXCHANGE THEM FOR FREE!

Returns must take place within 45 days from the original shipment or purchase in order to receive a credit back in the original form of payment.

Returns received more than 45 days after date of shipment or purchase will not be accepted and will be returned to sender.

Please enclose a copy of the original invoice, packing slip or register receipt. Returns that do not include a copy of the original invoice, packing slip or register receipt will not be accepted and will be returned to sender.

Return/exchange merchandise must be unworn and in new condition with original tags.

We’ll exchange your items for another size and we’ll pay for the shipping cost for any exchanged item, or we’ll refund you for the item if your size is unavailable. Free return shipping on exchange orders is limited to standard delivery within the contiguous Australia and APO/FPO addresses. Excludes bulk orders and orders shipped directly from the manufacturer.

Returns/Exchange Instructions

Complete and include the return form, which is located on the reverse side of your invoice. If you do not have a return form, please include your name, address and daytime phone number, along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.

Please refer to the return instructions attached to your package. We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. Please return all shipments to the below address.

Returning/Exchanging a Gift

To prevent delays in processing your return or exchange, please provide the name and address of the person you received the gift from.

Returns/Exchange Processing

Please allow up to 30 calendar days from the day you return your package for your return to be credited or exchanged.

Please Note:

Exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated below.

Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow one or two billing cycles for the credit to appear on your statement.

In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, the duties, customs, taxes and shipping charges you paid for the merchandise will be included in your refund.

We cannot accept COD returns.